Advanced Configuration
This section is for fine tuning systems experiencing problems.
Connection Timeouts
The LiveNX communication defaults all platform communication to 60 seconds. This means if any query to LiveAssist takes longer than 60 seconds the request will be timed out to ensure the user is not waiting excessive amounts of time. This setting can be overwritten via application properties.
◦ platform.connect-timeout-seconds - default is 60 seconds
◦ platform.read-timeout-seconds - default is 60 seconds
◦ platform.write-timeout-seconds - default is 60 seconds
Polling Interval
The root cause analysis polling interval can also be configured. This setting determines how often LiveNX polls the platform for root cause analysis.
◦ platform.poll-interval-minutes - default is 5 minutes
◦ Root cause analysis has to be enabled when an alert is triggered for an analysis to occur
◦ Alerts created prior to the root cause analysis being enabled will not get an analysis
◦ Any alert triggered while root cause analysis will received an analysis
◦ Disabling root cause analysis for an alert will not cancel pending analysis. This can be an issue if there are many alerts being generated as the root cause analysis may never catch up. A work around is to manually delete alerts from the database.
◦ Only the most recent 100,000 alerts without a root cause analysis are polled for information. If the customer has many many alerts being created, we may never see data since we populate root cause analysis oldest to newest.